Understanding our refund and cancellation terms
We're committed to transparency about how we handle refunds, cancellations, and returns. Since strawberries are perishable, our policy reflects the nature of fresh produce and protects both you and Dillon's Strawberry Farm.
Key refund and cancellation terms
Understand our straightforward policy on perishable goods, subscriptions, and delivery issues so you know exactly what to expect.
No refund
Perishable goods policy
Fresh strawberries cannot be refunded once delivered due to their perishable nature and quality assurance.
7 days
Freshness guarantee window
Report any quality or delivery issues within 7 days of receipt for investigation and resolution.
14 days
Subscription cancellation
Cancel your subscription anytime with 14 days notice before your next scheduled delivery.
Full refund
Delivery failure coverage
If we fail to deliver on the agreed date due to our error, you receive a full refund or replacement shipment.
Common questions answered
Find clarity on refunds, cancellations, and delivery issues with Dillon's Strawberry Farm.
Can I get a refund on strawberries I've already received?
Strawberries are perishable goods, so we don't offer refunds once delivered. However, if your berries arrive damaged or significantly below our freshness standard, contact us within 24 hours at email@mybusiness.com with photos, and we'll make it right.
What happens if my delivery fails or doesn't arrive?
If your order doesn't arrive on the scheduled delivery date, let us know immediately at +12345678900 or email@mybusiness.com. We'll investigate with our delivery partner and either redeliver your order or arrange an alternative solution at no extra cost.
Can I cancel my subscription before it ends?
Yes, you can cancel your subscription anytime. Please email email@mybusiness.com or call +12345678900 with your cancellation request. Any paid credits or upcoming deliveries will be handled according to the specific terms of your subscription plan.
What if bad weather or natural disaster affects my order?
In cases of force majeure such as extreme weather, flooding, or other events beyond our control, we'll contact you as soon as possible. We'll either reschedule your delivery or discuss alternative arrangements. We won't issue refunds for these circumstances, but we'll work with you on next steps.
How do I know if my strawberries are fresh when they arrive?
Our strawberries are picked and packed fresh from our Manchester farm using vertical tower technology. They're delivered within 24-48 hours of harvest. Check for firm berries with bright colour and no visible mold. If quality doesn't meet expectations, contact us within 24 hours.
What's your policy if I receive the wrong order?
If you receive an incorrect order, contact us right away at email@mybusiness.com or +12345678900. We'll send the correct items on your next scheduled delivery at no charge and arrange collection of the wrong order if needed.
Still need help?
Reach out to our team at email@mybusiness.com or call +12345678900 for questions not covered here.
Questions about our refund policy?
Contact Dillon's Strawberry Farm in Manchester. We're here to answer any concerns about your order or our cancellation terms.
Real feedback from our customers
See how Dillon's Strawberry Farm delivers quality, freshness, and reliability that keeps customers coming back.
The strawberries arrived fresh and tasted incredible. Dillon's attention to quality made a real difference for our cafe customers.
James Mitchell
Cafe owner, Manchester
We switched to Dillon's for our weekly orders. The consistency and freshness beat anything we'd found before. Highly recommend.
Sarah Patel
Restaurant chef, Manchester
Great response when we had delivery questions. They sorted it quickly and our order arrived perfect. That's the kind of service we need.
Michael Torres
Food distributor, Manchester
Impressed by how transparent they are about growing methods. We feel good serving these strawberries knowing exactly where they come from.
Emma Rodriguez
Hotel pastry chef, Manchester